How We WorkWe follow a very simple, yet effective, service model which has always delivered the best results:
ConsultationIn order to deliver a first class project, we have to start right. Our consultation will help us establish your specific needs and the project scope. Working directly with designers and contractors, we’ll quickly pinpoint the most appropriate stone products for your specific project and talk through each option with you, to ensure you have a clear understanding of each step, from consultation to delivery.
BiddingOnce we receive your bid conditions, our fabrication team will create a set of technical drawings, tailored to your project. These describe the product(s) that you’ve requested. Bid drawings enable us to deliver you an accurate and competitive bid. Our customers have always valued our exceptionally fast and accurate bidding process.
Production and deliverySuccessful delivery is a team effort, bolstered by streamlined communication, and constant interaction amongst all parties involved.
- Once you accept our bid, your dedicated project manager initiates production.
- You are kept updated on the progress of your order throughout the entire production process.
- Our logistics team schedules freight and delivery dates, wherever you need your products shipped to.
Customer SupportWe often send team members to project sites to directly discuss solutions with our customers, helping them to keep their project on schedule. It might sound like a cliché, but we really do care about our customers. Our service doesn’t just stop the second you receive your order – far from it. Our dedicated and professional customer care team are always available to help with any questions you may have, at any time.
Our technology can cut any Quartz, Marble, Ceramic or Granite material with outstanding quality and presicion. When it comes to project sales, we recommend using DIASTONE Quartz due to it's most competitive price, superb quality, 25-year limited warranty and in-stock availability. DIASTONE slabs are produced in the European Union and have all the necessary certificates for all markets.
We have access to a vast number of different stone colours match most project specifiations
We carry the ability to produce very high volumes. Diapols factory uses top technology comprising of 20 pieces of the latest machinery: CNCs, Bridge Saws, edge polishing machines and Waterjet Cutters. Most of the production is automated whilst always controlled by experienced production team.
A modern factory with an outstanding growth potential allows Diapol to cater for big projects without having to worry about being unable to finish production on time. Diapol’s flexibility in production management combined with ISO-certified management processes is what makes us attractive to new customers.