Frequently Asked Questions

Warranty

(a) Diapol and our partner Cosentino are providing customers with additional security  when buying Silestone quartz worktop, a client can count on 25-year warranty for the material and for Dekton ceramic worktops will have 10 year warranty for the material.
(b) All Diapol worktops have 100% money back warranty. If You are not happy with the worktop what is brought to You by Diapol, You can return it in accordance with the conditions applicable. 

*Please specify the terms with our sales manager.

If, for whatever reason, you are not satisfied with the products or services of Diapol Granite, please submit a written claim with required additional information. Private customers have the right to submit claims within two years from making their purchase.

We will resolve your claims as quickly as possible and within a reasonable time frame.

Claims Handling Procedure section.