Frequently Asked Questions

Do you serve private customers?

Yes, we do serve private customers. Customers can choose the most comfortable way to order a worktop – from Diapol or via our resellers.

Should I prefer granite, quartz or ceramic worktops?

These three materials are the best choices for kitchen worktops when considering their hardness as well as their resistance to scratches, stains and hot objects. In comparison to worktops made from laminate, wood, stainless steel, glass, or acrylic, worktops made from granite, quartz or ceramics have superior practicality. Nonetheless, granite, quartz and ceramic worktops differ from each other. If you prefer a totally natural material, then choose a granite worktop. If you prefer an ultra pure colour such as white, then choose a quartz worktop. If you prefer a very thin and highly durable surface, then choose a ceramic worktop. Due to these three materials being the most suitable for kitchen worktops, we accordingly recommend that you choose the one that looks best in your kitchen.

Please find below a comparative table of the qualities of granite, quartz and ceramics:

Dark graniteLight graniteQuartzCeramics
Hardness Mohs scale7778
Stain ResistanceVery goodGoodVery goodVery good
Scratch ResistanceVery goodVery goodVery goodExcellent
Heat ResistanceVery goodVery goodGoodExcellent
Sealing (impregnation) requirednoneyesnonenone
Thickness mm30 (40, 20)12, 20, 3012
Porosity %0-0,20,2-0,50,010,01
Surfacepolished/honed/leatherpolishedsatin

 

Pros and cons for granite, quartz and ceramic worktops:

Granite worktops

  • + Dark colours do not stain easily
  • + Hardness
  • + You can place hot pans on the surface
  • + Easy to clean
  • + 100% natural
  • + High aesthetic value
  • + Does not scratch under normal use
  • – Light colours absorb water

Quartz worktops

  • + Does not stain
  • + Available in pure white as well as a variety of synthetic colours
  • + Non-porous
  • + Whilst standard thickness is 30mm, 20mm and 12mm thickness is also available
  • + Does not scratch under normal use
  • – Not heat resistant

Ceramic worktops

  • + Does not stain
  • + Heat resistant
  • + Non-porous
  • + Light-weight

Is marble suitable for kitchen worktops?

Although Carrara marble is often used in kitchens, we do not recommend this material for kitchens. Marble is less durable than granite, quartz or ceramic material. However, it is still very popular for bathroom vanity tops. Many customers prefer it due to its aesthetic qualities.

Where can I see the actual samples?

Our technicians will have samples with them when visiting to measure your kitchen. Before their visit, you can review samples under the Materials section of our homepage.
Soon we hope to have also a showroom in London, where people can touch and feel our stone samples.

What must I have on-site when technicians visit to measure up my kitchen?

Before measuring up the working site, the customer is expected to prepare it at his own expense according to the following instructions:

  • Kitchen base units must be securely in place and old countertops removed. Sometimes, and subject to a special agreement with Diapol Granite, it may be possible to carry out measuring without having to remove existing countertops, but in this case Diapol Granite does not take any responsibility for the suitability and final dimensions of products that will be used to replace existing countertops.
  • You may select your sink from our website or buy from another supplier. Sinks will have to be disconnected prior to our technicians visit and also before fitting.
  • The customer must have selected specific sink, faucet, built-in cooker plate or cooker models and provide their respective product descriptions (name, dimensions and other specifications of the model, required by Diapol Granite) to Diapol Granite by no later than the time of sending an order confirmation.
  • Our measuring technicians must be ensured safe and unobstructed access to the working area and all objects that can interfere with their work must be removed.
  • Do not change the location of or move kitchen units, sink(s), faucet(s), built-in cooker plate or cooker after measuring.

See also: How to prepare your kitchen for fitting countertops?